I see this block every time I open my email. Is this a bug I’m facing or is this the new normal?

If you’re on a free plan, doesn’t it make sense for them to push their paid plans to you? They don’t sell your data so they need to make money somehow.

@Cyclist@lemmy.world
link
fedilink
English
75d

Clicking the X on a free service is too expensive!

@hanke@feddit.nu
link
fedilink
English
75
edit-2
5d

If I am not mistaken, there is a “don’t show me this offer again” thingy somewhere.

But as others have mentioned, it is a free service. And most importantly, this free service does not collect your data or show targrted ads to make a profit off of you when you don’t pay. It is truly free. I think being asked to pay for the service is extra okay because of this.

babybus
creator
link
fedilink
English
116d

That’s totally understandable. I simply didn’t notice that thing before due to some external factors, hence the question.

@Artaca@lemdro.id
link
fedilink
English
45d

I pay for a low tier and use uBlock to hide the buttons advertising higher tiers.

Same

Chaotic Entropy
link
fedilink
English
15d

deleted by creator

@helenslunch@feddit.nl
link
fedilink
English
76d

The advertising is the worst thing about Proton. I’ve made them aware of this several times but it just keeps getting worse. They started putting ads in the VPN app now.

As far as I’m concerned, as a paying customer I shouldn’t be subjected to ads but, what’re ya gonna do?

I’m paid and have never seen an ad. Are you on an oddball subscription?

@helenslunch@feddit.nl
link
fedilink
English
1
edit-2
4d

Here is the add

I just got it again. Note how Unlimited is grayed out, because that’s the subscription I already have. Also note the “ProtonVPN” at the top. This is a nearly full screen ad that just popped up when I opened the app.

That’s odd. Are you on OSX or is that just a window theme? I run on Linux so maybe the ads aren’t pushed to that set of apps. I’d reach out to their support to confirm if this is a bug or expected behaviour. Also to voice how annoying it is if it is expected behaviour

@helenslunch@feddit.nl
link
fedilink
English
12d

I’m on MacOS. As I said in my original reply, I’ve expressed my dissatisfaction several times.

@helenslunch@feddit.nl
link
fedilink
English
05d

I have no idea what that means. I have unlimited.

Also have not seen ads in the VPN, I have a paid subscription (just to the VPN, no other proton services yet)

@helenslunch@feddit.nl
link
fedilink
English
14d

@helenslunch@feddit.nl
link
fedilink
English
-35d

Ah well if you haven’t personally seen them they must be a figment of my imagination!

There are ads in the VPN app? I have never seen an ad on any Proton service, except for occasional emails or banners around upgrading my subscription.

Then again, I’ve been a premium subscriber for a while now.

@helenslunch@feddit.nl
link
fedilink
English
0
edit-2
5d

Yes there are. I just saw an ad for their new Duo subscription in a pop-up when it started up.

@lud@lemm.ee
link
fedilink
English
35d

A single ad when a new subscription type launches doesn’t seem like a big deal to me.

@helenslunch@feddit.nl
link
fedilink
English
-25d

It’s not a single ad. It’s a new ad every time they launch a new subscription service, or have some sort of sale, several times a year, across all of their products, with no way to permanently disable them.

@lud@lemm.ee
link
fedilink
English
25d

That’s odd. I have only seen one that I can remember.

Either way I don’t really care much.

@helenslunch@feddit.nl
link
fedilink
English
14d

@helenslunch@feddit.nl
link
fedilink
English
05d

I’m happy for you.

I wouldn’t know, I’ve had a paid proton account for a long time now

That’s like responding with, “I don’t know, I bought it as a gift,” to Amazon product questions.

It costs money to maintain all this stuff. They’re being super generous with their free options.

Then there’s all the court cases that they fight against on the regular too. That costs a lot of money as well.

@Telodzrum@lemmy.world
link
fedilink
English
96d

It’s just you being hypersensitive to a service asking its users to pay for that service.

babybus
creator
link
fedilink
English
86d

If anything, this reply shows how normalized these practices are.

@brrt@sh.itjust.works
link
fedilink
English
35d

If anything, this reply shows how entitled some people are.

babybus
creator
link
fedilink
English
-35d

It doesn’t. I didn’t say that proton can’t show me ads or it must serve me for free. But the fact that you are attacking me personally for asking a question about a product in a community dedicated to this product clearly confirms that my previous reply was spot on.

Dark Arc
link
fedilink
English
10
edit-2
5d

And for a damn good reason… Companies need money to operate. Proton may not be for profit like Google, but they are not a charity either.

Very little is free without strings, what’s been normalized (in a bad way) is the concept that you can have free things that don’t intrude asking for money. That only happens in the venture capital “get em hooked” stage (and we’ve seen a lot of it because the Internet is still relatively young). Even KDE is now asking for money (granted once a year … but your usage of their desktop doesn’t require them to run expensive servers).

@Holyginz@lemmy.world
link
fedilink
English
216d

Not really. Them not using ads means they can’t make money that way, so the only way they can make money is through subscriptions. Even a not for profit needs to pay people and pay for overhead. If everybody used the free service they would go under over night. As long as they continue to respect privacy they have every right to have these pop-ups. Especially since they don’t force you to subscribe.

Pasta Dental
link
fedilink
English
35d

Quick note, Proton AG itself (the for profit company) still owns, operates and develops the Proton services as we know. The only difference with the non-profit structure is that Proton AG is owned by the proton foundation. Which basically is a protection against aggressive takeovers and the enshittification that would follow. Also, tax advantages, probably.

@helenslunch@feddit.nl
link
fedilink
English
15d

Which basically is a protection against aggressive takeovers and the enshittification that would follow.

OpenAI begs to differ.

Pasta Dental
link
fedilink
English
25d

From what I understand since the proton nonprofit is established in Switzerland, it’s more restrictive than the USA

@helenslunch@feddit.nl
link
fedilink
English
15d

That’s a good point but I see nothing about that in their announcement. Could very well just establish a US-based non-profit.

They always do. What annoys me is their Black Friday “deal” is almost the same price as paying for a 2 year subscription.

@lud@lemm.ee
link
fedilink
English
15d

Why is that a bad thing?

Being bound to 12 months is obviously better than 24 months if the price is the same.

During their Black Friday deals, Proton claims 30% off. What they don’t make clear is that’s 30% off their monthly price.

I didn’t know there was a way to get a subscription that lasts 2 years! I see I can access that by clicking “Edit billing cycle” at https://account.proton.me/u/0/mail/dashboard

I’ll definitely check that out when there aren’t many remaining days for my current subscription.

babybus
creator
link
fedilink
English
16d

Oh, I guess I didn’t notice this before somehow. I don’t know about other users, but it only turns me off. For a non-profit organization, they employ some of the worst marketing strategies.

warm
link
fedilink
56d

Buy a subscription and it all goes away!

@helenslunch@feddit.nl
link
fedilink
English
15d

No it doesn’t.

I got a subscription last year and I don’t have a memory of seeing an advertisement at https://mail.proton.me/u/0/inbox after that, and I didn’t see one just now when I checked.

If you want to use an email service without seeing advertisements, maybe you should pay for a subscription starting from https://proton.me/pricing or https://www.privacyguides.org/en/email/ or maybe instead you should consider something like https://www.lifewire.com/best-free-email-accounts-1356641

Create a post

Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world’s largest secure email provider. Swiss, end-to-end encrypted, private, and free.

Proton VPN is the world’s only open-source, publicly audited, unlimited and free VPN. Swiss-based, no-ads, and no-logs.

Proton Calendar is the world’s first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It’s open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

  • 1 user online
  • 1 user / day
  • 28 users / week
  • 133 users / month
  • 641 users / 6 months
  • 1 subscriber
  • 357 Posts
  • 3.28K Comments
  • Modlog