This is very troubling, and I’m not even sure where to start. I recently received an email message from my ISP which alerted me to an incoming update. I didn’t worry too much since this is obviously not the first update they’ve ever pushed through.
However, after this update, I noticed that my guest connections and some other things had changed / disappeared. I logged on to my router, and I immediately noticed my custom password had been reset to the default. No problem, I entered it.
At this point, I saw that all of my options were greyed out. I could change the password, which I did, but nothing else. I immediately called my ISP.
I was told that I would have to use their app now, so as much as I dislike using proprietary phone apps, I conceded and installed the app through the Play store.
However, the agent was not entirely honest with me. I still can’t bifurcate my 2.4g and 5g connections, nor can I add or remove any guest connections. I immediately enabled “privacy mode” via the app, which purportedly prevents information from being collected by something called “HomePass,” and I “Delete[d] Guard events” whatever the hell that means, but this seems really troubling. I can no longer access my modem/router settings via the normal interface, but have to use an Android app?
There is only one other ISP in my area. They have much worse/slower service, but should I switch, or is this just the “new normal”? Does what I’m describing even make sense? I’m not a tech expert, but I feel like I’ve self-taught myself how to navigate these settings, and learned from others in online forums, but now … an Android app?
I’d appreciate any advice. I’d even be willing to purchase my own modem/router instead of using the one from my ISP, if that fixes this mess.
Edit: So I need my own router, at least. I did some research, and these are the ones I can get locally that are within my budget:
TP-Link Archer AC1900 Dual-Band Mu-Mimo Wi-Fi Router with Gigabit Port
Linksys AC1200 Dual Band WiFi 5 Router
TP-Link Archer AX1500 WiFi 6 Dual-Band Wireless Router | up to 1.5 Gbps Speeds
NETGEAR - Nighthawk AC1900 WiFi Router, 1.9Gbps (R6900) I’VE BEEN WARNED AGAINST NETGEAR THOUGH IN OTHER FORUMS
TP-Link | AX1800 4 Stream Dual-Band WiFi 6 Wireless Router | up to 1.8 Gbps Speeds
TP-Link Archer AX3000 | 4 Stream Dual-Band WiFi 6 Wireless Router | up to 3 Gbps Speeds
Linksys E7350 AX1800 Wi-Fi 6 Wireless Router
Am I right in thinking the TP-Link AX3000 is best?
Edit 2: At first, I bought the Netgear AC1900, which seemed like a great deal. Turns out it was unusable without creating a netgear account, so I returned it in exchange for the TP-Link Archer AX1500, and it appears to be working! I got everything set up pretty close to the way it was before, except even better.
Once I save money, I’ll also invest in a different modem and return this one to my ISP.
This was a big wake-up call for me in terms of privacy. I never listened to people saying not to use your ISP’s equipment because I always trusted my ISP (it’s not one of the big name ones). Never trust a company. Lesson learned. I appreciate all the responses I got! This community is great!
So I will want a separate router vs. buying one that has it built in? I can use whatever router I want, right? That part doesn’t have to be from the list.
Any combo modem router is typically trash and you NEED separate modem because if you get a combo you will be in the same situation. They will flash the combo unit with the same firmware wether you own it or not.
You will want an aris modem from there approved list and a good wireless router. When you swap out your modem you will need to call in so they can flash it with thier firmware (which is fine). You can then configure your router as needed.
I can’t recommend a wireless router because I have a Unifi household and have been out of the consumer space for a while. I hear netgear nighthawk are still creame of the crop though.
Can ISP’s really flash firmware to a 3rd party router? That’s wild. I’m not sure that’s happened to me before, and I’ve been forced to use Comcast/xfinity my whole adult life. I’ve had multiple Arris modems, and whenever I check their status page, it was always Arris branded, and stayed the same before and after hooking it up and registering it with the ISP.
I always assumed the rigamarole of registering a personal modem was simply a white listing process (give MAC address, receive internet). I’ll have to look more into it, I didn’t know there was anything else going on.
Wow, so ISPs can usually flash custom firmware on a 3rd party router? I’m surprised that capability exists, although I can kinda see the rationale for why it does.
You are going to get more functionality if you buy separate devices. A combo router is going to give you less flexibility in the future. That is why you keep getting that recommendation.
Damn, you’re not wong! I’ve had this ISP at this address since 2019, and before that we had them at another address for 4 years. I could have probably bought my own modem and router several times over.
It is, and connecting the new router I got, I realize that what I have from the ISP is actually pretty substandard. I can’t wait until I can return it.
For real, dude. You can get a 2.5gbps home LAN setup these days for a few hundred dollars, and that’s going to be WAY better than the shit Comcast or whoever rents you. The only exception to that is if you’ve got fiber - I believe you’re locked into using their transceiver (because the tech is proprietary). But if you’re on traditional co-ax broadband, the world is your oyster.
You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !privacyguides@lemmy.one
In the digital age, protecting your personal information might seem like an impossible task. We’re here to help.
This is a community for sharing news about privacy, posting information about cool privacy tools and services, and getting advice about your privacy journey.
You can subscribe to this community from any Kbin or Lemmy instance:
Check out our website at privacyguides.org before asking your questions here. We’ve tried answering the common questions and recommendations there!
Want to get involved? The website is open-source on GitHub, and your help would be appreciated!
This community is the “official” Privacy Guides community on Lemmy, which can be verified here. Other “Privacy Guides” communities on other Lemmy servers are not moderated by this team or associated with the website.
Moderation Rules:
We prefer posting about open-source software whenever possible.
No soliciting engagement: Don’t ask for upvotes, follows, etc.
Surveys, Fundraising, and Petitions must be pre-approved by the mod team.
Be civil, no violence, hate speech. Assume people here are posting in good faith.
Don’t repost topics which have already been covered here.
News posts must be related to privacy and security, and your post title must match the article headline exactly. Do not editorialize titles, you can post your opinions in the post body or a comment.
Memes/images/video posts that could be summarized as text explanations should not be posted. Infographics and conference talks from reputable sources are acceptable.
No help vampires: This is not a tech support subreddit, don’t abuse our community’s willingness to help. Questions related to privacy, security or privacy/security related software and their configurations are acceptable.
No misinformation: Extraordinary claims must be matched with evidence.
Do not post about VPNs or cryptocurrencies which are not listed on privacyguides.org. See Rule 2 for info on adding new recommendations to the website.
General guides or software lists are not permitted. Original sources and research about specific topics are allowed as long as they are high quality and factual. We are not providing a platform for poorly-vetted, out-of-date or conflicting recommendations.
I’d check to see if your provider has an approved modem list, buy one off that and then run your own router.
So I will want a separate router vs. buying one that has it built in? I can use whatever router I want, right? That part doesn’t have to be from the list.
Any combo modem router is typically trash and you NEED separate modem because if you get a combo you will be in the same situation. They will flash the combo unit with the same firmware wether you own it or not.
You will want an aris modem from there approved list and a good wireless router. When you swap out your modem you will need to call in so they can flash it with thier firmware (which is fine). You can then configure your router as needed.
I can’t recommend a wireless router because I have a Unifi household and have been out of the consumer space for a while. I hear netgear nighthawk are still creame of the crop though.
Can ISP’s really flash firmware to a 3rd party router? That’s wild. I’m not sure that’s happened to me before, and I’ve been forced to use Comcast/xfinity my whole adult life. I’ve had multiple Arris modems, and whenever I check their status page, it was always Arris branded, and stayed the same before and after hooking it up and registering it with the ISP.
I always assumed the rigamarole of registering a personal modem was simply a white listing process (give MAC address, receive internet). I’ll have to look more into it, I didn’t know there was anything else going on.
Wow, so ISPs can usually flash custom firmware on a 3rd party router? I’m surprised that capability exists, although I can kinda see the rationale for why it does.
No but to modems they can because the modem needs to talk to their equipment.
You are going to get more functionality if you buy separate devices. A combo router is going to give you less flexibility in the future. That is why you keep getting that recommendation.
That makes sense, thanks. As much as I try to educate myself, I’m a soft sciences guy and a bit of a misfit when it comes to this type of thing :P
Also keep in mind that you’ll be free of whatever rental fee they were charging you to use their modem/router.
Damn, you’re not wong! I’ve had this ISP at this address since 2019, and before that we had them at another address for 4 years. I could have probably bought my own modem and router several times over.
Wow. Yeah, that’s a LOT of wasted money :(
It is, and connecting the new router I got, I realize that what I have from the ISP is actually pretty substandard. I can’t wait until I can return it.
For real, dude. You can get a 2.5gbps home LAN setup these days for a few hundred dollars, and that’s going to be WAY better than the shit Comcast or whoever rents you. The only exception to that is if you’ve got fiber - I believe you’re locked into using their transceiver (because the tech is proprietary). But if you’re on traditional co-ax broadband, the world is your oyster.