Had they instead spent resources getting their Linux packages into the native package streams for the most important distros, they would have solved more bugs earlier with help from the community.
Or, you know, even just had official Flatpaks or something. I don’t particularly like them but it’s still way better than releasing only lonely RPMs without even a repo.
Sorry, no, it’s not “completely normal” to freeze an account for weeks without any recourse or communication and then be like “all good I guess”.
You could easily break a company doing just that. It really fucking sucks and should never happen.