This is very troubling, and I’m not even sure where to start. I recently received an email message from my ISP which alerted me to an incoming update. I didn’t worry too much since this is obviously not the first update they’ve ever pushed through.
However, after this update, I noticed that my guest connections and some other things had changed / disappeared. I logged on to my router, and I immediately noticed my custom password had been reset to the default. No problem, I entered it.
At this point, I saw that all of my options were greyed out. I could change the password, which I did, but nothing else. I immediately called my ISP.
I was told that I would have to use their app now, so as much as I dislike using proprietary phone apps, I conceded and installed the app through the Play store.
However, the agent was not entirely honest with me. I still can’t bifurcate my 2.4g and 5g connections, nor can I add or remove any guest connections. I immediately enabled “privacy mode” via the app, which purportedly prevents information from being collected by something called “HomePass,” and I “Delete[d] Guard events” whatever the hell that means, but this seems really troubling. I can no longer access my modem/router settings via the normal interface, but have to use an Android app?
There is only one other ISP in my area. They have much worse/slower service, but should I switch, or is this just the “new normal”? Does what I’m describing even make sense? I’m not a tech expert, but I feel like I’ve self-taught myself how to navigate these settings, and learned from others in online forums, but now … an Android app?
I’d appreciate any advice. I’d even be willing to purchase my own modem/router instead of using the one from my ISP, if that fixes this mess.
Edit: So I need my own router, at least. I did some research, and these are the ones I can get locally that are within my budget:
TP-Link Archer AC1900 Dual-Band Mu-Mimo Wi-Fi Router with Gigabit Port
Linksys AC1200 Dual Band WiFi 5 Router
TP-Link Archer AX1500 WiFi 6 Dual-Band Wireless Router | up to 1.5 Gbps Speeds
NETGEAR - Nighthawk AC1900 WiFi Router, 1.9Gbps (R6900) I’VE BEEN WARNED AGAINST NETGEAR THOUGH IN OTHER FORUMS
TP-Link | AX1800 4 Stream Dual-Band WiFi 6 Wireless Router | up to 1.8 Gbps Speeds
TP-Link Archer AX3000 | 4 Stream Dual-Band WiFi 6 Wireless Router | up to 3 Gbps Speeds
Linksys E7350 AX1800 Wi-Fi 6 Wireless Router
Am I right in thinking the TP-Link AX3000 is best?
Edit 2: At first, I bought the Netgear AC1900, which seemed like a great deal. Turns out it was unusable without creating a netgear account, so I returned it in exchange for the TP-Link Archer AX1500, and it appears to be working! I got everything set up pretty close to the way it was before, except even better.
Once I save money, I’ll also invest in a different modem and return this one to my ISP.
This was a big wake-up call for me in terms of privacy. I never listened to people saying not to use your ISP’s equipment because I always trusted my ISP (it’s not one of the big name ones). Never trust a company. Lesson learned. I appreciate all the responses I got! This community is great!
There’s one other big provider here, but it’s not nearly as fast or reliable, nor as easy to work with. Up until today, I always praised my ISP, but this is absolutely bonkers!
By comparison, I live in a small town in rural south east England. I could choose from any one of at least 12 different ISPs, all of whom offer gigabit fibre. And we’re relatively backward compared to mainland Europe.
You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !privacyguides@lemmy.one
In the digital age, protecting your personal information might seem like an impossible task. We’re here to help.
This is a community for sharing news about privacy, posting information about cool privacy tools and services, and getting advice about your privacy journey.
You can subscribe to this community from any Kbin or Lemmy instance:
Check out our website at privacyguides.org before asking your questions here. We’ve tried answering the common questions and recommendations there!
Want to get involved? The website is open-source on GitHub, and your help would be appreciated!
This community is the “official” Privacy Guides community on Lemmy, which can be verified here. Other “Privacy Guides” communities on other Lemmy servers are not moderated by this team or associated with the website.
Moderation Rules:
We prefer posting about open-source software whenever possible.
No soliciting engagement: Don’t ask for upvotes, follows, etc.
Surveys, Fundraising, and Petitions must be pre-approved by the mod team.
Be civil, no violence, hate speech. Assume people here are posting in good faith.
Don’t repost topics which have already been covered here.
News posts must be related to privacy and security, and your post title must match the article headline exactly. Do not editorialize titles, you can post your opinions in the post body or a comment.
Memes/images/video posts that could be summarized as text explanations should not be posted. Infographics and conference talks from reputable sources are acceptable.
No help vampires: This is not a tech support subreddit, don’t abuse our community’s willingness to help. Questions related to privacy, security or privacy/security related software and their configurations are acceptable.
No misinformation: Extraordinary claims must be matched with evidence.
Do not post about VPNs or cryptocurrencies which are not listed on privacyguides.org. See Rule 2 for info on adding new recommendations to the website.
General guides or software lists are not permitted. Original sources and research about specific topics are allowed as long as they are high quality and factual. We are not providing a platform for poorly-vetted, out-of-date or conflicting recommendations.
Never ceases to amaze me just how awful US ISPs are. Why do they get to behave like this? Are they local monopolies or something?
@hedders @LinkOpensChest_wav if US citizen migrate to Europe for that reason, does that make them technical refugees? :)
They are an oligopoly. Funny video about it with nsfw language: https://youtu.be/0ilMx7k7mso
Yes, they are local monopolies. They stay out of each other’s territory, like gangsters.
Good grief. How depressing.
There’s one other big provider here, but it’s not nearly as fast or reliable, nor as easy to work with. Up until today, I always praised my ISP, but this is absolutely bonkers!
By comparison, I live in a small town in rural south east England. I could choose from any one of at least 12 different ISPs, all of whom offer gigabit fibre. And we’re relatively backward compared to mainland Europe.
We’re aggressively backward where I live.