For me it’s about the customer service. I stayed in 30 airbnbs in 2 years and when I needed Airbnb, they fully sided with the host who was lying and faked chat screenshots, didn’t bother to get any proof from my side and just penalised me.
On the other hand, with Booking, I always felt fully supported by customer service.
I’ll only use airbnb if there’s absolutely no other option. It’s a liability, even more for longer stays.
For me it’s about the customer service. I stayed in 30 airbnbs in 2 years and when I needed Airbnb, they fully sided with the host who was lying and faked chat screenshots, didn’t bother to get any proof from my side and just penalised me.
On the other hand, with Booking, I always felt fully supported by customer service.
I’ll only use airbnb if there’s absolutely no other option. It’s a liability, even more for longer stays.