I thought this was just an attempt to help users move from gmail to proton?

I have a forward setup, was one of the first things I did when moving to protonmail.

Holy shit, I never realised how much I love money laundering

You could look at it as a currency conversion, then buying a product with that new currency.

I’m not fussed about the semantics tbh, as long as I get my drugs I’m happy.

It’s not a scam if you use it to buy stuff though

I think their support is notoriously bad.

If you’re not locked in and don’t want to be putting up with them, then maybe it’s best looking at another service, as I don’t see it changing.