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cross-posted from: https://lemmy.dbzer0.com/post/17618684
> Forced arbitration means any legal disputes you may have with Discord must be resolved through a single third party mediator, who 99% of the time is chosen by, and will rule in favor of, the corporation/Discord. This effectively removes *all your legal rights as a consumer,* because arbitration decisions are legally binding and non-appealable.
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> The new ToS goes into effect **April 15th, 2024**.
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> **YOU CAN OPT OUT OF ARBITRATION.** You must email arbitration-opt-out@discord.com **BEFORE MAY 15TH** (30 days after ToS effective date) with your username stating that you wish to opt out of the arbitration clause. Once May 15th passes you are bound to arbitration with Discord forever.
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> 
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> Opt-out before it's too late.
https://www.wipo.int/amc/en/arbitration/what-is-arb.html
Essentially, arbitration waives your right to sue the company in any capacity and instead requires all legal disputes to be resolved by a 3rd party mediator hand picked by the company.
You can guess how often these arbitrators rule against the companies that pay them (Spoiler: it’s not often)
It’s used as a get-out-of-jail-free card for companies to basically have legal immunity from any kind of consequences, as all their customers must arbitrate and get told to suck eggs. Arbitration is legally binding and not appealable. It also conveniently keeps the corporate dirty laundry out of the court systems, because arbitration is private, confidential and closed-doors.
You can also watch one of Louis Rossmann’s latest rants about ToS changes and arbitration being forced down users’ throats suddenly without warning: https://www.youtube.com/watch?v=AddtrV6UFFs